Effective 25 August 2026

QConnect subscription terms

1. Provider and agreement

QConnect is provided by Mayerson Estates Ltd (company number 13618837), whose registered office is New Burlington House, 1075 Finchley Road, London, United Kingdom, NW11 0PU. These terms govern access to the QConnect website, accounts, ChatGPT plugin and connected services. By creating or using an organisation account, the customer confirms that its representative has authority to bind it to these terms.

2. Business service

QConnect is intended for business bookkeeping workflows. It connects separately authorised QuickBooks Online companies and isolated Excel workbooks, supports read-only reporting and produces controlled proposals, approvals, backups and audit records for supported write actions. Features, limits and availability may depend on the selected plan and third-party platforms.

3. Accounts and authorised users

The customer is responsible for its organisation settings, user roles, connected companies, workbooks and approval decisions. Login credentials must be kept confidential and accounts must not be shared. The customer must promptly remove access that is no longer required and notify us of suspected compromise.

4. Connected services

QuickBooks Online, ChatGPT, Auth0, Stripe and other connected services are governed by their own terms and availability. The customer must hold all permissions needed to connect and use them. QConnect cannot grant or elevate a user's QuickBooks role. Disconnection, expiration, provider changes or outages may interrupt related features.

5. Controlled actions

A proposal, preview or recommendation is not an executed accounting action. Where QConnect requires approval, the customer must review the company, records, values, tax treatment, dates and consequences before approval. Approval is limited to the identified proposal and does not authorise unrelated or future actions. High-risk, destructive, payment, payroll, filing, tax or legally significant actions may require confirmation every time or may be unavailable.

6. Customer responsibilities

The customer remains responsible for its books and records, reconciliations, filings, taxes, payroll, payments, legal obligations, professional advice, source data and user instructions. QConnect is not an accountant, tax adviser, solicitor, bank or payment service and does not replace professional review.

7. Subscriptions and payment

Published plans, prices and limits apply. Paid plans renew monthly through Stripe until cancelled. Prices exclude taxes where applicable. The customer authorises Stripe to charge the selected payment method. QConnect does not impose automatic usage overages without customer agreement. Cancellation takes effect at the end of the current paid period unless a mandatory legal right or an agreed enterprise contract requires otherwise. Fees already charged are non-refundable except where law requires a refund.

8. Acceptable use

The customer must not use QConnect unlawfully; access data without authority; submit malicious code; evade security, tenant isolation, approval controls or plan limits; interfere with the service; reverse engineer protected components except where law permits; or use QConnect to facilitate fraud, sanctions evasion, money laundering or unauthorised financial activity.

9. Customer data and intellectual property

The customer retains its rights in customer data and grants us a limited right to process it only to provide, secure and support QConnect and comply with law. Mayerson Estates Ltd and its licensors retain rights in QConnect, its software, branding and documentation. Feedback may be used to improve the service without identifying the customer.

10. Confidentiality and data protection

Each party must protect the other's confidential information using reasonable care and use it only for the agreement. Our handling of personal data is described in the QConnect privacy notice. Additional data-processing terms may apply to enterprise customers.

11. Availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. We may maintain, secure, change or discontinue features where reasonably necessary. If a material change substantially reduces a paid service, we will provide notice where practicable and any remedy required by law.

12. Suspension and termination

We may suspend access where reasonably necessary to address non-payment, security risk, unlawful use, material breach or harm to QConnect or others. Either party may terminate as allowed by these terms or an applicable order. On termination, access ends and data is retained or deleted in accordance with the privacy notice, legal obligations and any agreed export period.

13. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. For business customers, our aggregate liability arising from QConnect in any 12-month period is limited to the fees paid for QConnect in that period. This limit does not reduce any mandatory consumer rights that apply.

14. General

Neither party is responsible for delay caused by events beyond its reasonable control. The customer may not transfer this agreement without our consent; we may transfer it as part of a reorganisation or sale without reducing the customer's rights. If a provision is unenforceable, the remaining terms continue. A failure to enforce a right is not a waiver.

15. Governing law and contact

These terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights that apply. Questions may be sent to support@getqconnect.com.